Customer Service Customer Service Breakthroughs Increase customer satisfaction to create long-term fans and advocates Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a "moment of truth" for your company, understand your pivotal role in achieving your organization's financial and marketing objectives. Master the skills to treat customers on the basis of their "lifetime value", strengthening relationships and meeting and exceeding standards and expectations. Enable two-way communication to avoid misunderstandings, minimize problems, and collaboratively work out mutually-beneficial solutions. Explore> Telephone Response Master this vital link between customer satisfaction and sales. Prepare yourself with the right response using a proven process that assures customer satisfaction and a positive outcome. Learn to strengthen customer relationships by creating a plan for effectively handling every call, whether a request for information, a question, or a complaint. Gain skills that enable you to answer and respond with confidence, and capitalize on opportunities to up-sell and cross-sell. And learn how to gather valuable feedback and collect market intelligence to enable you to anticipate customer needs and exceed expectations. Explore> Selling Breakthroughs Keep your customers satisfied to create lasting relationships The secret to making a successful sale is knowing what, why, how and when your audience wants to buy. Learn the processes and stages of both buyer and seller simultaneously to understand how to apply sales skills and behaviors that accurately match the buyer's state and motivations. Understand how to use your expertise confidently to positively influence outcomes and meet both the buyer's and your own requirements. A sale isn't over until your client knows that the solution to their business problem is you and your product or service. Explore>

MS Project Fundamentals

April 2023 - The cost of work place stress - and how to reduce it

Priority Influencing

Our Learning Partners Our partnerships with leading international providers of training services and products allows us to deliver world-class learning opportunities to your organization. We tailor our training programs to meet the need of your organization. We deliver comprehensive packages of training courses with your long term vision in mind. We uncover your goals, and then help you achieve them. Through our national and international affiliations, we deliver the power of world's best training services and products. Performance Strategies delivers learning solutions in partnership with several supplier organizations, including: We understand how successful people work Priority has been working with the world's most successful compa nies and individuals for 40 years, allowing us to develop a deep understanding of what works. Our programs benefit from our best practice business process, proven to deliver results, and simple enough to implement at every level of your organization. Anyone can enjoy the benefits of more time and reduced stress. Solve Your Organization’s People Problems TTI Success Insights assessments create cohesion in the workplace, make performance management, employee evaluation, and employee development easy. Our research-backed, award-winning behavioral assessments for employees and leaders will bring the team insights your organization needs to thrive.

Priority Manager Supplies Online Shop Telephone Ordering - Customer Service 1-800-437-1032

Working Sm@rt in a Hybrid World

About us... A little about us... Our team of professionals works with your organization to develop and implement best practice behaviours. We bring our expertise and experience to you, helping you to assess your skills. We work with your team to implement necessary change or enhance skillsets in a way that is understandable, interesting and valuable in terms of return on bottom line. How we got started... Orlyn Kostenuk, President Orlyn Kostenuk is the President of Performance Strategies Inc . and is based in central Alberta with an office in Winnipeg, Manitoba. Performance Strategies has partnered with various learning development organizations to bring world class learning models, processes, and concepts to Performance Strategies clients. The mission of Performance Strategies Inc. is to help individuals implement best practice behaviors to maximize personal and organizational effectiveness. This is accomplished through the utilization of assessments tools, skills training, and personal and team coaching. Orlyn and his firm have developed partnerships, alliances and relationships with various individuals, and international organizations to bring world class learning initiatives to h is agriculture clients in the areas of: Sales - Negotiating Skills - Behavioral Science - Team Building - Strategic Planning - Time Management - Interpersonal Communication - Creative Thinking - Customer Service - Networking Skills - Leadership - Influencing - Presentation Breakthroughs - Workforce Management - Coaching Orlyn has worked with over 800 different organizations across Canada, USA, Mexico, and Australia. His personality, sensitivity and unique sense of humor has earned him a rating of 9.6 / 10.0 as a facilitative trainer. Orlyn has been featured in various media for his work on enhancing performance in organizations. Orlyn is community minded. He has been a member of various local organizations including the Red Deer Chamber of Commerce, Winnipeg Chamber of Commerce, and Rotary Club. Orlyn and Lori, his wife/partner of over 30 years have four adult children and six grandchildren. To balance off life, he enjoys flying, motorcycling, beekeeping, cycling, and pursuing the best home-roasted espresso shot! Contact Us Let's chat... Get in touch so we can start working together. First Name Last Name Email Message Phone Send Thanks for submitting!

Contact Us... We are an energetic, flexible, and open-minded team ready to work hard for our clients. If you have just an enquiry or are interested in potential training, please send us a message below or pick up the phone! We would love to hear from you! Phone: (877)789-0079 toll free (204)925-8200 Winnipeg (403)346-1919 Central Alberta (403)304-7122 Orlyn mobile (403)346-1919 Lori - Admin Email: info@performancestrategies.ca orlynk@performancestrategies.ca Your details were sent successfully! Send

Learning that works Our Commitment: We listen We consult We perform We follow up We guarantee What we do... Team Development Have you noticed that some teams just click and perform significantly better than others? Unfortunately, most teams do not achieve this magical status without support. At PSI, we develop team behaviors and processes, link them to the best team tools, and enable any team to become a high-performing team. Explore> Leadership Development In today's competitive environment, your organization’s success depends on the quality of leadership at all levels. Leaders who successfully manage strategy, personalities and priorities have acquired tact, commitment, and focus. We help you find the best methods for developing your leaders’ skills, so you can grow the people who propel your organization’s success. Explore> Individual Development Are you frequently charged with finding turnkey but customizable training solutions? We’ll partner with you and create learning initiatives that enhance productivity, develop more effective communications, and heighten collaboration skills for any learner. Explore> Assessments How well is your organization performing now and how well are you and your people prepared for the future? We have the skills and tools to give you an accurate picture of the level of knowledge and skills your group now possess - and what you need for peak performance. Explore> Our Mission To help individuals to implement best practice behaviors to maximize personal and organizational effectiveness Training Offerings by Topic Sales/Negotiating Project Management Customer Service Time Management Working Sm@rt.. Leadership Communication/Info Management Workforce Management Let's talk... We care about your success! Do you have a question? Let's chat! Email Subject - re specific training or general inquiry Your message Send Thanks for submitting! Let's Talk!

Public Workshop Schedule Working Smart + Outlook Take Control of your workload and competing priorities December 14 + 15, 2023 Webshop - 8:30 AM - 11:30 AM MT January 15 + 16, 2024 Webshop - 1:00 PM - 4:30 PM ET February 5 + 6, 2024 Webshop - 1:00 PM - 4:30 PM ET Program Fee: $895 + GST Register Now Working Smart + OneNote Make collaborating with your team as easy as 1-2-3 December 7 + 8, 2023 Webshop - 1:00 PM - 4:30 PM ET January 25 + 26, 2024 Webshop - 1:00 PM - 4:30 PM ET February 22 + 23, 2024 Webshop - 1:00 PM - 4:30 PM ET Program Fee: $895.00 + GST Register Now Working Smart + MS Teams Effective teamwork, collaboration and communication D ecember 11 + 12, 2023 Webshop - 1:00 PM - 4:30 PM ET January 18 + 19, 2024 Webshop - 1:00 PM - 4:30 PM ET February 12 + 13, 2024 Webshop - 1:00 PM - 4:30 PM ET Program Fee: $895 + GST Register Now Public and Private Workshops Offerings: We offer the above online public webshops regularly, and the in-person workshops as needed. We also offer dedicated team training for groups of 8 to 20 participants, available on-site or online. Please contact us to discuss group training details and rates. Cancellation Policy for Public Workshops: Terms & Conditions for Public Workshop Registrations Cancellations and reschedules are accepted up to (7) working days before the workshop. The full fee is payable for any cancellations or reschedules received less than (7) working days prior to the scheduled workshop and 50% of the course fee will be charged to reserve your subsequent seat. Substitutions are accepted at any time. Priority Management reserves the right to cancel or reschedule any seminar. In the event of a schedule change, registrants will be notified at least (7) working days prior to the start date.

Project Planning Breakthroughs