Working Smart + msOutlook

Leadership Development "If your actions inspire others to dream more, learn more, do more, and become more, you are a leader ." - John Quincy Adams Leadership Breakthroughs The art of leading an effective team. As organizations grow, one of the biggest challenges is effective leadership. Often people are moved into leadership positions as a result of superior performance in a non-supervisory role or because they possess the competencies and attributes of a leader or because of their academic expertise and/or experience. Either way, in order to excel as a performance result-oriented leader, new skill sets must be developed. Explore> WorkingSm@rt as a Remote Leader Remote leadership essentials: keeping them engaged collaborative & productive Steps to contain the current world events may require many employees who normally work from an office to now work from home. This presents challenges to stay connected, engaged and productive. These challenges are magnified for people leading remote teams since they can no longer rely on many of their proven face-to-face leadership techniques. Explore> WorkingSm@rt in a Hybrid World Build the skills and mindsets to excel in a Hybrid World Organizations and workers were thrust into a transformational change that left both work and home environments in a state of chaos. The need to understand the impact of the shift from the traditional workplace to a hybrid world provides you with the opportunity to realign and navigate how we work. Traditional work/life balance strategies will need to shift to a more integrated lifestyle to support the hybrid working model. Explore> Negotiating Breakthroughs Make all negotiations more satisfying and successful Through mutually successful negotiations, you can create lasting partnerships and measurable improvements. Use our negotiation-planning techniques to prepare strategies and tactics to achieve desired outcomes. Once you learn how to transform potential combatants into lasting partners, you will significantly increase your confidence when entering into any negotiation situation. Explore> Priority Influencing How to build relationships for results Master the skills to positively affect the outcome of all communications. Acquire leadership skills by learning to clearly read each situation, ask the right questions, listen well, understand the issues at a deeper level, and communicate with confidence. Achieve your business and personal goals by honing your human interaction and leadership skills. Explore> Priority Planning Improve your priority planning process and enhance your focus Learn to make effective choices when faced with increasing demands and responsibilities. Select the right tasks, at the right time, every time. Discover a proven, small project management process including the importance of action planning, and acquire the tools you need to make things happen. Explore> Priority Coaching Be a workplace coach and release the potential set up for your colleagues in our Priority training workshops Learn how to help staff and colleagues optimize and enhance their priority and business skills training by providing a motivational environment, setting expectations, and lending support. Apply the communication planning and leadership skills you acquired in our workshops to activate and maintain priority planning and business techniques throughout your organization Explore> Priority Leadership and Management Skills Turn your management skills into leadership skills Move from management to motivation through gaining the skills to lead a 21st-century team. These fundamental 8 leadership skills will equip you with the ability to ensure consistent strategy and a shared common set of processes and tools to achieve the organization's goals and objectives. Explore> Strategic Planning Gain a competitive advantage by understanding the what, why, and how of strategic planning, then bring the plan to life by implementation and follow through. What to expect - Each team will bring home a challenging customized plan of action to be executed over the next 12 months. Immediate benefits - Understand organizational/personal values, Learn to think strategically, create action plans with accountability, learn effective planning process, implementing the plan Let's talk further

Contact Us... We are an energetic, flexible, and open-minded team ready to work hard for our clients. If you have just an enquiry or are interested in potential training, please send us a message below or pick up the phone! We would love to hear from you! Phone: (877)789-0079 toll free (204)925-8200 Winnipeg (403)346-1919 Central Alberta (403)304-7122 Orlyn mobile (403)346-1919 Lori - Admin Email: info@performancestrategies.ca orlynk@performancestrategies.ca Your details were sent successfully! Send

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Telephone Sales

Leadership Breakthroughs The Art of Leading Effective Teams As organizations grow, one of the biggest challenges is effective leadership. Often people are moved into leadership positions as a result of superior performance in a non-supervisory role or because they possess the competencies and attributes of a leader or because of their academic expertise and/or experience. Either way, in order to excel as a performance result-oriented leader, new skill sets must be developed. This customized program is designed to teach and support the development of the critical skill sets necessary to overall success of those we lead, the team and our organization. Phase I—Pre-Workshop Package A pre-workshop package is emailed out with a personal behavioral style self assessment and Leadership skills assessment to be completed online. The book “Zapp” is included for a quick read on leading people. Phase 2—Workshop This customized workshop introduces the foundation principles from which leadership concepts are built. Participants will combine the concepts with their own experience, role plays, and group interaction to learn from the following potential topics: Managing change Attitude is key The role of a supervisor Leadership style—DISC Appreciating and adapting to the differences in others Workload management— balancing urgency with importance Planning is the key Decision making Influencing others Questioning & listening techniques How to handle conflict and difficult employees Delegation to ensure results How to run productive meetings Positive reinforcement The process of learning Using Feedback to improve Phase 3— Virtual Team Series Monthly 1.5-hour virtual sessions c/w pre and post components will follow the workshop to reinforce the learning, build on the concepts and ensure participant implementation and behavioral change.

MS Project Fundamentals

Customer Service Customer Service Breakthroughs Increase customer satisfaction to create long-term fans and advocates Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a "moment of truth" for your company, understand your pivotal role in achieving your organization's financial and marketing objectives. Master the skills to treat customers on the basis of their "lifetime value", strengthening relationships and meeting and exceeding standards and expectations. Enable two-way communication to avoid misunderstandings, minimize problems, and collaboratively work out mutually-beneficial solutions. Explore> Telephone Response Master this vital link between customer satisfaction and sales. Prepare yourself with the right response using a proven process that assures customer satisfaction and a positive outcome. Learn to strengthen customer relationships by creating a plan for effectively handling every call, whether a request for information, a question, or a complaint. Gain skills that enable you to answer and respond with confidence, and capitalize on opportunities to up-sell and cross-sell. And learn how to gather valuable feedback and collect market intelligence to enable you to anticipate customer needs and exceed expectations. Explore> Selling Breakthroughs Keep your customers satisfied to create lasting relationships The secret to making a successful sale is knowing what, why, how and when your audience wants to buy. Learn the processes and stages of both buyer and seller simultaneously to understand how to apply sales skills and behaviors that accurately match the buyer's state and motivations. Understand how to use your expertise confidently to positively influence outcomes and meet both the buyer's and your own requirements. A sale isn't over until your client knows that the solution to their business problem is you and your product or service. Explore>

What is the true cost of a bad hire? Companies that succeed and attract the best talent know the importance of hiring the right candidate the first time. What sets certain companies apart from others when it comes to hiring? And what makes certain companies put much more time and effort into the hiring process? It starts with understanding the real cost of a bad hire. The cumulative effect of hiring the wrong candidate can be staggering. Not only can it be a financial burden, but it can affect many different levels of the business. For many business owners, the thing that keeps them up at night is the ability to hire and retain the right people. What Leads to a Bad Hire? Not investing enough time in the hiring process is a leading reason for hiring the wrong people. Who isn’t in a hurry these days? With time continuing to be the world’s most valuable commodity, people have more things to do than time to do those things. So what happens? We start to rush, become impatient, act reactively instead of proactively, and start making careless mistakes. Sometimes checking the box becomes the priority, and when that happens, the real problems begin. Companies that just “check the box” when it comes to hiring are likely going to have recurring problems until they realize the importance of putting the proper time, effort, and planning into hiring the right people. Sometimes a candidate might appear great on the resume and in the interview but turns out to be quite different once hired. Any number of factors can come into play, and the less that’s left to chance, the better. A few reasons employees may not live up to job requirements and company expectations include: They lack the necessary hard skills and soft skills to perform well They don’t have the proper resources required to do their job They aren’t motivated and the duties are not in their self-interests Companies that employ solid hiring practices are usually able to identify these potential obstacles upfront, ensuring that candidates that fall into one of these three categories are not brought through to the hiring phase. The Cost of a Bad Hire All sorts of stats exist on the true cost of making a bad hire. According to research from SHRM , employee replacement can cost a company between six and nine months of the departed employee’s salary. If this number is remotely accurate, the importance of hiring right the first time is not a luxury, it’s a necessity! Besides the quantifiable salary-related statistics, others costs pertaining to a bad hire are not always seen on a business's annual profit and loss report. In many ways, these effects are not entirely tangible. Bad hires affect companies financially, structurally, and motivationally. Think of the time spent sifting through resumes, interviewing potential hires, and training new team members. To understand the cost of a bad hire, businesses must think of the big picture. It costs time and money to find a decent candidate, bring them in for an interview, perform background checks, and onboard them. This process often pulls managers from daily duties, resulting in fewer hours remaining to accomplish other tasks. Once the candidate is on board, more managerial hours are spent training the employee on all the aspects associated with learning the job. Then there’s the trickle-down effect; a problem much bigger than the failure of a single employee. After spending money and resources to fast-track an employee, the employee starts to fail. The employee comes into work disengaged and unmotivated , pulling down other coworkers, diminishing overall company morale. If this employee is customer-facing and projects their negative attitude outward, the company runs the risk of losing loyal customers who decide to take their business elsewhere. At some point, the company realizes the employee is not a fit and decides to cut the cord. The entire selection process must start over again to re-fill the position. This could all have been avoided with stronger hiring practices. Want to better understand the cost of a bad hire? Conclusion The cost of a bad hire is higher than most people may realize and the repercussions can linger long after the employee leaves the company. Since hiring the right person the first time is the goal, how can a company improve its chances of successfully doing this? If more business owners, hiring managers, and talent professionals truly understood the cost of a bad hire, there’s no doubt that more time, effort, and resources would be used upfront to be sure the right person is hired for the right job. Using resources such as job benchmarks , assessments and the expertise of talent management professionals (such as consultants and executive business coaches) can be the difference between success and failure. Calculate the cost here>

Individual Development "Personal development - the never ending chance to improve not only yourself but also to attract opportunities and affect others." - Jim Rohn Working Sm@rt + Outlook Take control of your workload and competing priorities. Receive practical hands-on skills instruction to help you a bsorb proven techniques for a total time-m anagement solution. Integrate communications, tasks, activities, planning and apply the WorkingSm@rt® method using Microsoft Outlook. Explore> WorkingSm@rt + OneNote Make collaborating with your team as easy as 1-2-3 The key to success lies in the ability for teams to work together without the constraint of being together. Whether the challenge is virtual, where geography is the issue or the reality of team schedules not lining up. Now it is possible to collaborate in a way that maximizes flexibility and minimizes the places you need to look to find key information or data. Explore> Working Smart + Teams Effective teamwork, collaboration and communication At some point, every team feels a disconnect in collaboration and communication, but if it's a lot of the time, then you and your team n eed a road map to improve the process and get better results. Explore> Selling Breakthroughs Keep your customers satisfied to create lasting relationships The secret to making a successful sale is knowing what, why, how and when your audience wants to buy. Learn the processes and stages of both buyer and seller simultaneously to understand how to apply sales skills and behaviors that accurately match the buyer's state and motivations. Understand how to use your expertise confidently to positively influence outcomes and meet both the buyer's and your own requirements. A sale isn't over until your client knows that the solution to their business problem is you and your product or service. Explore> Project Planning Breakthroughs A proven process that can be immediately understood and implemented by your whole team Regardless of the diversity among people, locations, departments, or disciplines involved, this program provides a streamlined overview of the basics, while focusing on a vastly improved methodology to meet the rigorous challenges of developing a project execution plan. Explore> WorkingSm@rt from Home Maximizing productivity in a remote working world Our World is changing. Success in a remote working environment requires individuals to use a shared set of communication, collaboration and planning processes and tools that are far more refined and defined than in a non-virtual workspace. Explore>

Priority Influencing

Project Planning Breakthroughs