Project Management Project Planning Breakthroughs A proven process that can be immediately understood and implemented by your whole team Regardless of the diversity among people, locations, departments, or disciplines involved, this program provides a streamlined overview of the basics, while focusing on a vastly improved methodology to meet the rigorous challenges of developing a project execution plan. Explore> MicroSoft Outlook 4 Projects Manage both operational and project work in one place Receive practical hands-on skills instruction to help you absorb and apply proven techniques for tracking and managing projects using your Microsoft Outlook. This program is ideal for small to medium sized projects where only basic reporting is required. Basic project management experiences is helpful however, not necessary. Explore> Working Sm@rt + MS Project Manage the complexities of multiple projects more efficiently and effectively Carry out multiple project execution plans developed through the Project Planning Breakthroughs method accurately and effectively with MS Project using common resource pools and external dependencies, along with detailed reporting and updating. Produce standard and customized reports, and develop a process for tracking and updating project plans. Explore> MS Project Fundamentals Execute your projects on-time and on-budget This programme will enable participants to avoid common pitfalls and become competent users of Microsoft Project. By the end of this training, users should be very comfortable with using the programme, and able to create and manage a reasonably complex project. Explore>

Working Sm@rt + Teams

Public Workshop Schedule Working Smart + Outlook Take Control of your workload and competing priorities December 14 + 15, 2023 Webshop - 8:30 AM - 11:30 AM MT January 15 + 16, 2024 Webshop - 1:00 PM - 4:30 PM ET February 5 + 6, 2024 Webshop - 1:00 PM - 4:30 PM ET Program Fee: $895 + GST Register Now Working Smart + OneNote Make collaborating with your team as easy as 1-2-3 December 7 + 8, 2023 Webshop - 1:00 PM - 4:30 PM ET January 25 + 26, 2024 Webshop - 1:00 PM - 4:30 PM ET February 22 + 23, 2024 Webshop - 1:00 PM - 4:30 PM ET Program Fee: $895.00 + GST Register Now Working Smart + MS Teams Effective teamwork, collaboration and communication D ecember 11 + 12, 2023 Webshop - 1:00 PM - 4:30 PM ET January 18 + 19, 2024 Webshop - 1:00 PM - 4:30 PM ET February 12 + 13, 2024 Webshop - 1:00 PM - 4:30 PM ET Program Fee: $895 + GST Register Now Public and Private Workshops Offerings: We offer the above online public webshops regularly, and the in-person workshops as needed. We also offer dedicated team training for groups of 8 to 20 participants, available on-site or online. Please contact us to discuss group training details and rates. Cancellation Policy for Public Workshops: Terms & Conditions for Public Workshop Registrations Cancellations and reschedules are accepted up to (7) working days before the workshop. The full fee is payable for any cancellations or reschedules received less than (7) working days prior to the scheduled workshop and 50% of the course fee will be charged to reserve your subsequent seat. Substitutions are accepted at any time. Priority Management reserves the right to cancel or reschedule any seminar. In the event of a schedule change, registrants will be notified at least (7) working days prior to the start date.

Customer Service Breakthroughs

Priority Planning

Leadership Development "If your actions inspire others to dream more, learn more, do more, and become more, you are a leader ." - John Quincy Adams Leadership Breakthroughs The art of leading an effective team. As organizations grow, one of the biggest challenges is effective leadership. Often people are moved into leadership positions as a result of superior performance in a non-supervisory role or because they possess the competencies and attributes of a leader or because of their academic expertise and/or experience. Either way, in order to excel as a performance result-oriented leader, new skill sets must be developed. Explore> WorkingSm@rt as a Remote Leader Remote leadership essentials: keeping them engaged collaborative & productive Steps to contain the current world events may require many employees who normally work from an office to now work from home. This presents challenges to stay connected, engaged and productive. These challenges are magnified for people leading remote teams since they can no longer rely on many of their proven face-to-face leadership techniques. Explore> WorkingSm@rt in a Hybrid World Build the skills and mindsets to excel in a Hybrid World Organizations and workers were thrust into a transformational change that left both work and home environments in a state of chaos. The need to understand the impact of the shift from the traditional workplace to a hybrid world provides you with the opportunity to realign and navigate how we work. Traditional work/life balance strategies will need to shift to a more integrated lifestyle to support the hybrid working model. Explore> Negotiating Breakthroughs Make all negotiations more satisfying and successful Through mutually successful negotiations, you can create lasting partnerships and measurable improvements. Use our negotiation-planning techniques to prepare strategies and tactics to achieve desired outcomes. Once you learn how to transform potential combatants into lasting partners, you will significantly increase your confidence when entering into any negotiation situation. Explore> Priority Influencing How to build relationships for results Master the skills to positively affect the outcome of all communications. Acquire leadership skills by learning to clearly read each situation, ask the right questions, listen well, understand the issues at a deeper level, and communicate with confidence. Achieve your business and personal goals by honing your human interaction and leadership skills. Explore> Priority Planning Improve your priority planning process and enhance your focus Learn to make effective choices when faced with increasing demands and responsibilities. Select the right tasks, at the right time, every time. Discover a proven, small project management process including the importance of action planning, and acquire the tools you need to make things happen. Explore> Priority Coaching Be a workplace coach and release the potential set up for your colleagues in our Priority training workshops Learn how to help staff and colleagues optimize and enhance their priority and business skills training by providing a motivational environment, setting expectations, and lending support. Apply the communication planning and leadership skills you acquired in our workshops to activate and maintain priority planning and business techniques throughout your organization Explore> Priority Leadership and Management Skills Turn your management skills into leadership skills Move from management to motivation through gaining the skills to lead a 21st-century team. These fundamental 8 leadership skills will equip you with the ability to ensure consistent strategy and a shared common set of processes and tools to achieve the organization's goals and objectives. Explore> Strategic Planning Gain a competitive advantage by understanding the what, why, and how of strategic planning, then bring the plan to life by implementation and follow through. What to expect - Each team will bring home a challenging customized plan of action to be executed over the next 12 months. Immediate benefits - Understand organizational/personal values, Learn to think strategically, create action plans with accountability, learn effective planning process, implementing the plan Let's talk further

Project Planning Breakthroughs

Working Sm@rt + Meetings

The Impacts of AI in the Workplace: Why We Still Need People T he Impacts of AI in the Workplace: Why We Still Need People Date Published: Sep 27 2023 Artificial Intelligence (AI) has become a transformative force in the workplace, reshaping industries, automating tasks, and improving efficiency. While AI holds tremendous potential for businesses, it's essential to recognize that it is not a panacea. People and their high-level competencies remain integral to the success of organizations. In this article, we will explore the impacts of AI in the workplace and emphasize why human skills and expertise are irreplaceable. Enhanced Efficiency and Automation AI's impact on the workplace is most notable in its ability to enhance efficiency and automate repetitive tasks. AI-driven algorithms can handle data analysis, process automation, and routine decision-making faster and more accurately than people. This leads to time and cost savings, allowing employees to focus on more complex and creative tasks. Complementing Human Decision-Making While AI can process vast amounts of data and offer insights, it cannot replace our judgment and decision-making entirely. People bring emotional intelligence, ethical considerations, and contextual understanding to decision-making processes. AI systems lack the ability to assess the nuances and complexities of certain situations, making human intervention crucial. Innovation and Creativity Creativity and innovation are quintessential traits that AI struggles to replicate. While AI can assist in generating ideas and conducting research, the ability to think outside the box, connect seemingly unrelated concepts, and envision groundbreaking solutions remains firmly out of reach. Innovative thinking drives product development, problem-solving, and the creation of new markets. Complex Problem-Solving and Critical Thinking High-level competencies such as complex problem-solving and critical thinking are hallmarks of human intelligence. These skills involve the ability to analyze, synthesize, and evaluate information from various sources to make informed decisions. While AI can provide data-driven insights, people are essential for interpreting the data, applying it to real-world scenarios, and devising strategies. Ethical and Moral Decision-Making AI algorithms are neutral and follow predefined rules. They do not possess moral or ethical principles. Judgment is crucial for making decisions that consider ethical implications, societal consequences, and values. Organizations need individuals who can navigate complex ethical dilemmas and make choices that align with their values and principles. Communication and Collaboration Effective communication and collaboration are essential for teamwork and building strong relationships with clients and colleagues. Employees are adept at understanding nuance, empathy, and active listening—all of which contribute to successful interpersonal interactions. AI can assist with communication tasks, but genuine connections rely on human interaction. Adaptability and Learning The workplace is dynamic, with evolving technologies and changing circumstances. We have the innate capacity to adapt, learn, and acquire new skills. High competencies include the ability to continually update one's knowledge and expertise, which is crucial in industries where technology and practices evolve rapidly. Customer Service and Personalizatio n In customer-facing roles, personalization and empathy play a vital role in providing exceptional service. AI-driven chatbots and automated systems can handle routine inquiries, but when it comes to understanding unique customer needs and providing a personal touch, people are irreplaceable. Why We Still Need People The impact of AI in the workplace is undeniable and beneficial in many respects. It streamlines operations, optimizes processes, and augments decision-making. However, it is essential to recognize that AI is a tool, not a substitute for human capabilities. People bring creativity, innovation, ethical judgment, adaptability, and high-level competencies to the table—qualities that are indispensable for the success and growth of organizations. To harness the full potential of AI, businesses should seek to create a harmonious synergy between AI technologies and human expertise. By acknowledging the complementary roles of AI and people, organizations can leverage both to achieve new heights of efficiency, innovation, and success in the evolving workplace of the future. Priority Management is a worldwide training company with 55 offices in 15 countries. We have successfully trained more than two million graduates in Priority workshops. Our programs help companies and people be more effective and manage their workflow in and out of the office by providing tools, processes and discipline. Simply put - A Better Way To Work! Clients range from Fortune 500 companies, small-to-medium businesses and government/military employees. Call Orlyn at (403)304-7122 to learn more about how we can help you and your team WorkSm@rt, develop essential management skills and the competencies to....make life and work better and happier! Priority Management International / Performance Strategies Inc - info@performancestrategies.ca - (403)346-1919

Time Management Working Sm@rt + Outlook Take control of your workload and competing priorities. Receive practical hands-on skills instruction to hel p you a bsorb proven techniques for a total time-m anagement solution. Integrate communications, tasks, activities, planning and apply the WorkingSm@rt® method using Microsoft Outlook. Explore> Working Sm@rt in the 21st Century Take control of your workload and competing priorities Learn to make effective choices when faced with increasing demands and responsibilities. Select the right tasks, at the right time, every time. Identify and focus on the goals and objectives that make the difference and learn to manage your activities for maximum results, acquiring the tools you need to make things happen Explore> Working Sm@rt + OneNote Make collaborating with your team as easy as 1-2-3 The key to success lies in the ability for teams to work together without the constraint of being together. Whether the challenge is virtual, where geography is the issue or the reality of team schedules not lining up. Now it is possible to collaborate in a way that maximizes flexibility and minimizes the places you need to look to find key information or data. Explore> Working Sm@rt Enhanced A program to optimize your workload management effectiveness. The Working Smart – ENHANCED program is a stage 2 workload management process developed for those who have already adopted the foundation time management processes and have enjoyed significant success in utilizing organizational tools to drive effective performance behaviors. This program is intended to take participants to another level of performance, building off of their current effectiveness platform. Explore> WorkingSm@rt as a Remote Leader Remote leadership essentials: keeping them engaged collaborative & productive Steps to contain the current world events may require many employees who normally work from an office to now work from home. This presents challenges to stay connected, engaged and productive. These challenges are magnified for people leading remote teams since they can no longer rely on many of their proven face-to-face leadership techniques. Explore> WorkingSm@rt in a Hybrid World Build the skills and mindsets to excel in a Hybrid World Organizations and workers were thrust into a transformational change that left both work and home environments in a state of chaos. The need to understand the impact of the shift from the traditional workplace to a hybrid world provides you with the opportunity to realign and navigate how we work. Traditional work/life balance strategies will need to shift to a more integrated lifestyle to support the hybrid working model. Explore>

Team Development SEND "If everyone is moving forward together , then success takes care of itself" - He nry Ford WorkingSm@rt + Teams Effective teamwork, collaboration and communication At some point, every team feels a disconnect in collaboration and communication, but if it's a lot of the time, then you and your team n eed a road map to improve the process and get better results. Explore> WorkingSm@rt + Outlook Take control of your workload and competing priorities. Receive practical hands-on skills instruction to help you a bsorb proven techniques for a total time-m anagement solution. Integrate communications, tasks, activities, planning and apply the WorkingSm@rt® method using Microsoft Outlook. Explore> WorkingSm@rt + Meetings Get your meetings on time, on track, on purpose. Learn not only how to plan, organize and run a successful meeting but also how to get the most o ut of the meetings you are required to attend. Immediate benefits are: a 'business planning' approach to meetings, increased meeting effectiveness, saving time, improved meeting outcomes. Explore> WorkingSm@rt + OneNote Make collaborating with your team as easy as 1-2-3 The key to success lies in the ability for teams to work together without the constraint of being together. Whether the challenge is virtual, where geography is the issue or the reality of team schedules not lining up. Now it is possible to collaborate in a way that maximizes flexibility and minimizes the places you need to look to find key information or data. Explore> WorkingSm@rt+Project MS Manage the complexities of multiple projects more efficiently and effectively Carry out multiple project execution plans developed through the Project Planning Breakthroughs method accurately and effectively with MS Project using common resource pools and external dependencies, along with detailed reporting and updating. Produce standard and customized reports, and develop a process for tracking and updating project plans. Explore> Project Planning Breakthroughs A proven process that can be immediately understood and implemented by your whole team Regardless of the diversity among people, locations, departments, or disciplines involved, this program provides a streamlined overview of the basics, while focusing on a vastly improved methodology to meet the rigorous challenges of developing a project execution plan. Explore> Selling Breakthroughs Keep your customers satisfied to create lasting relationships The secret to making a successful sale is knowing what, why, how and when your audience wants to buy. Learn the processes and stages of both buyer and seller simultaneously to understand how to apply sales skills and behaviors that accurately match the buyer's state and motivations. Understand how to use your expertise confidently to positively influence outcomes and meet both the buyer's and your own requirements. A sale isn't over until your client knows that the solution to their business problem is you and your product or service. Explore> Customer Service Breakthroughs Increase customer satisfaction to create long-term fans and advocates Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a "moment of truth" for your company, understand your pivotal role in achieving your organization's financial and marketing objectives. Master the skills to treat customers on the basis of their "lifetime value", strengthening relationships and meeting and exceeding standards and expectations. Enable two-way communication to avoid misunderstandings, minimize problems, and collaboratively work out mutually-beneficial solutions. Explore> Telephone Sales Telephone Sales Training Significantly contributes to your company's Customer Relationship Management (CRM) process Learn how to make outbound sales calls more effective while building strong customer relationships for your company. Ensu re that inside sales people at your small- or medium-size business proactively plan, manage, and implement phone-sales campaigns that generate revenue and a create lasting, positive impression on your customers. Gain the skills to confidently demonstrate your product and service knowledge, enabling you to sell on value versus price. Learn how to proactively service your customer base, complete transactions that satisfy both your customer and your company, and handle resistance with aplomb, while nurturing relationships for repeat business. Explore> Key Account Management Create significant and interdependent supplier-customer partnerships Gain an in-depth understanding of the complexities of servicing "key account" customers. Learn strategic and tactical skills and processes to effectively identify and anticipate their requirements. Become skilled at strategically managing key accounts, gaining supporters for your initiatives and influencing decision-makers, and ultimately evolving a customer/supplier relationships into a preferred sales or partnerships. Explore> Territory Management & Prospecting Become an indispensable intermediary between your company and customers Achieve optimal results from a portfolio of customers. Learn proven processes and skills to analyze, classify, and allocate appropriate time and resources to help you plan call cycles, account development and prospecting activities. In addition, gain in-depth knowledge in account management, planning, profiling, territory analysis, prospecting and influencing. Maximize customer relationships by taking personal responsibility for territory planning and activities. Increase selling opportunities by scheduling prospecting tasks, call frequency and call objectives. Explore> Telephone Response Master this vital link between customer satisfaction and sales. Prepare yourself with the right response using a proven process that assures customer satisfaction and a positive outcome. Learn to strengthen customer relationships by creating a plan for effectively handling every call, whether a request for information, a question, or a complaint. Gain skills that enable you to answer and respond with confidence, and capitalize on opportunities to up-sell and cross-sell. And learn how to gather valuable feedback and collect market intelligence to enable you to anticipate customer needs and exceed expectations. Explore>

MS Outlook 4 Projects